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Wedding Rings FAQs

How long will my order take to arrive?

Please allow 1-3 working days for our team to process and get your order out the door. Shipping times vary per location. To serve you better and get the best prices, your order may be shipped from one of our International suppliers. Therefore please allow 7-10 business days for your product/s to arrive.

 

From where are your products shipped?

Orders are shipped from either our US and Asia warehouses. The country of shipment will depend on your address and the items you have ordered.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order tracking number within 4 days of receiving your shipping confirmation email, please contact us at hello@allegranco.com with your name and order number, and we will look into it for you.

 

Can I track my order?

Yes, if you need to track your order, simply go to http://allegranco.aftership.com

 

Why do I only receive my orders partially?

We ship our items from multiple locations overseas, so orders with multiple items or multiple orders may arrive separately and at slightly different times. Each package is assigned a different tracking number and shipping emails will be sent to you.


Why is my tracking info not updating?

Nothing to worry about, this is perfectly normal! When your order is in transit and moving between countries, tracking will be very slow to update.


My order hasn’t arrived on time, what should I do?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please reach out to our customer service team at hello@allegranco.com and we will provide you with the latest update.

 

What if I want to return an item?

Please refer to our Return and Exchange Policy

 

How can I get in touch if I have a problem with my order?

You can always email us at hello@allegranco.com. We will try to reply your email promptly

 

How can I pay for my order?

We accept Paypal for international payment

 

How can I stay in the loop about special offers and deals?

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